Terms of Service

These Terms of Service ("Terms") are a contract between you and Pyre.Studio ("Pyre", "we", "us"), a business based in Denmark, for your use of the Pyre services: Pyre.Stream, Pyre.Chat and Pyre.Bot, the websites at pyre.studio, pyre.stream, pyre.chat and pyre.bot, the Pyre desktop applications, the Pyre.Stream and Pyre.Chat apps for Android, the Pyre.Chat browser extension and the Pyre bot for Discord (together, "the Service").

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of a company or a team, you confirm that you may bind them to these Terms.

You must be at least 13 years old to use the Service, and old enough to hold an account on each platform you connect. If you are under 18, you need the consent of a parent or guardian, and only an adult may buy paid services or receive tips.

One Pyre account signs you in to every product. You are responsible for what happens under your account and for keeping your password and devices secure. Tell us at once at support@pyre.support if you believe someone else has access. We may refuse, suspend or close an account that breaks these Terms.

You can delete your account at any time from Settings in any Pyre app, or by email. What is deleted and what is kept is described on our Account Deletion page.

Pyre.Stream lets you broadcast to Twitch, YouTube, Kick and other platforms through a custom destination, from your own computer, from your phone, or through our cloud relay and Cloud Studio. It includes the Pyre desktop studio, alerts, overlays, widgets, a test stream, stream continuity tools and a public creator page.

Pyre.Chat merges the live chat of the channels you follow or moderate into one feed and lets you reply and moderate from it. Pyre.Bot is a chat bot for your own channel and the channels you moderate, with commands, timers, loyalty points, giveaways and moderation filters.

Parts of the Service are in public beta. Features may change, be added or be withdrawn, and a feature in beta can behave differently from one week to the next. Where we retire a paid feature we will tell you in advance.

The Service works by connecting to third-party platforms (Twitch, YouTube, Kick, TikTok, Discord, Spotify and others) through their official interfaces. When you connect a platform you authorise Pyre to act on your account there within the permissions you grant, for example to read chat, send messages, run moderation actions or publish a broadcast. You can withdraw that permission at any time in your Pyre settings or in the platform's own settings.

Your use of each platform remains subject to that platform's terms and community guidelines. Pyre is not affiliated with these platforms and is not responsible for their decisions, including suspensions, changes to their interfaces, rate limits or outages, which can interrupt parts of the Service without notice.

You agree not to:

• use the Service to break the law or the terms of any connected platform
• broadcast, send or store content you do not have the right to use, including music, video, games or images protected by copyright, or content that is illegal, harassing, hateful, sexually explicit involving minors, or that incites violence
• use the Service for spam, harassment, impersonation, vote or view manipulation, or any form of abuse of other people or of a platform
• try to gain access to other users' accounts, data, streams or chat, or to our systems
• reverse engineer, copy, resell or sublicense the Service, or use automated tools to scrape or bulk-collect chat or user data through it
• interfere with the Service, our relay or our cloud infrastructure, or use them to send anything other than your own live broadcast and its related data

We may remove content, stop a broadcast, limit features or close an account when we reasonably believe these rules have been broken, and we will comply with lawful requests from the platforms and the authorities.

You keep all rights to what you broadcast, say and upload through the Service. You give Pyre the permission needed to run the Service for you: to receive, process, relay, store where you have asked for storage, and deliver your content to the platforms and people you direct it to. We do not use your content for advertising and we do not sell it.

You are responsible for your broadcasts and for having the rights you need, including for music and other media. If we receive a valid notice that a broadcast or stored content infringes someone's rights, we may remove it or stop the stream, and we will tell you where the law allows. Notices go to support@pyre.support.

Content on your public creator page, your alerts and overlays and the output of Cloud Studio is yours in the same way; the Pyre name, marks and software remain ours.

Moderation actions run as you, through the connected platform, with the permissions you hold there. You are responsible for the moderation actions you take and for the people you grant moderator access to in Pyre. A streamer may revoke delegated access at any time.

A streamer can switch on chat history for a channel they own. The streamer decides whether it is on, how long it is kept and who may read it, and is the data controller for it; Pyre stores it on the streamer's instruction. Viewers can type !nolog in a channel to stop new messages from being recorded. The Privacy Policy describes this in full, including the local archives the desktop applications keep.

Streaming from your own computer, Pyre.Chat and Pyre.Bot are free. The cloud relay and Cloud Studio are paid services. During the public beta they are free as well; we will tell you before charging starts, and nothing is charged without your explicit purchase.

Paid services run on prepaid credit. You add credit to your Pyre account in the amounts offered at the time (for example 5, 10, 25 or 50 US dollars), paid by card through our payment provider, Stripe. We then draw from your balance as you use the Service: the monthly cloud membership on the day it falls due, bandwidth as you stream, and Cloud Studio by the hour while it runs. We never charge your card on our own; only a top-up you start moves money.

The prices are shown on our Pricing page and in the app when you add credit. At the time of writing: the cloud membership is 1 US dollar a month, bandwidth is 0.05 US dollar per gigabyte you send, capped at 6 US dollars per platform per month, and Cloud Studio is 2 US dollars per hour while it runs, capped at 50 US dollars a month. Prices are in US dollars and include any VAT that applies to you where the law requires it to be included.

Credit you buy does not expire while your account exists. Promotional or trial credit we give you may carry an expiry date, which we show when we grant it, and is used before purchased credit. We warn you in the app when your balance is low. Starting a cloud stream or a Cloud Studio session needs a positive balance; a stream that is already live is not cut off the moment the balance reaches zero, and any shortfall is settled from your next top-up. You can stop the membership at any time in Settings, after which no further monthly draw is made.

We may change prices with at least 30 days' notice by email or in the Service. The new prices apply to usage after that date; credit you already hold keeps its value in US dollars.

If you are a consumer in the EU or the EEA you have a legal right to withdraw from a purchase of credit within 14 days without giving a reason. Because credit can be spent at once, you ask us to make it available immediately when you buy it. If you withdraw within 14 days we refund the part of that top-up you have not used.

After the 14 days, unused purchased credit is still refundable on request and when you delete your account, to the payment method it was bought with. For these later refunds we deduct a processing fee equal to what our payment provider charged us for the original top-up, never more than 5 percent of the amount refunded; the fee is shown before you confirm. No fee applies to a withdrawal within the 14 days or to a refund caused by a fault on our side. Promotional or trial credit is not paid out.

Credit already spent on usage is for services already performed and is not refundable, except where the usage was caused by a fault on our side: if the relay or Cloud Studio fails during a stream because of us, write to support@pyre.support within 30 days and we will restore the affected credit.

Nothing in this section limits the rights you have under the consumer law of the country you live in.

Streamers can accept tips through the Service. Tips are paid by the viewer directly to the streamer's own Stripe account or PayPal account. Pyre never holds the money and takes no cut of tips. The streamer is the seller of record for a tip, and the payment provider's own terms apply to the streamer and to the tipper.

Tips are voluntary payments and are not refundable through Pyre. Disputes, chargebacks and refunds are handled between the tipper, the streamer and the payment provider. Streamers are responsible for any tax on the tips they receive and for complying with the rules of the platforms they stream on.

We grant you a personal, non-exclusive, non-transferable licence to install and use the Pyre desktop applications, the Android apps and the browser extension to access the Service, on devices you control, for as long as these Terms are in force. You may not modify, redistribute or sell them.

The apps may update themselves to keep working with the platforms and with our Service. The Android apps are distributed through Google Play, and Google's terms also apply to your download. The desktop studio includes open-source software, such as OBS Studio and FFmpeg, which is licensed to you under its own licences; those licences are included with the software.

We work to keep the Service available and publish its status at status.pyre.studio, but we do not promise that it will be uninterrupted or error-free. Live streaming, chat delivery and moderation depend on networks and on third-party platforms that can fail or change without notice, and a dropped broadcast cannot be undone.

To the extent the law allows, the Service is provided as it is and as it is available, without warranties beyond those we state expressly. If you are a consumer, you have the legal guarantees of your country for digital services, and nothing here removes them.

To the maximum extent permitted by law, Pyre is not liable for indirect or consequential loss, including lost revenue, lost viewers, lost sponsorships or lost data, arising from your use of the Service or from a failure of a connected platform. For paid services, our total liability for all claims in a year is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or any liability that cannot be excluded under the law that applies to you.

You may stop using the Service and delete your account at any time. We may suspend or end your access with notice if you break these Terms, if we are required to by law or by a platform, or if a feature or the Service is discontinued; in the last case we give at least 30 days' notice and refund any prepaid, unused amount. Clauses that by their nature should survive, such as those on content rights, liability and disputes, remain in force after termination.

We may update these Terms as the Service changes. For material changes we give at least 30 days' notice by email or in the Service before they take effect; you may close your account before that date if you do not accept them. Continued use after the effective date means you accept the updated Terms. The date at the top shows the current version.

These Terms are governed by the law of Denmark. If you are a consumer living in another country of the EU or the EEA, you also keep the protection of the mandatory consumer law of your own country, and you may bring a claim in its courts.

If you have a complaint, write to us first at support@pyre.support and we will try to resolve it. Consumers in Denmark may also complain to the Danish Dispute Resolution Centre at Nævnenes Hus (Center for Klageløsning).

Pyre.Studio, Denmark. Questions about these Terms: support@pyre.support. Privacy and data requests: privacy@pyre.studio. Our registered business details are also shown on our Google Play developer listing.